Choose the correct word to fill the gap:

Mrs Perez is writing to ……….the arrangements she made with you.
1. conform
2. confer
3. confine
4. confirm
……….I’ll see if Mr Watson is available.
1. Hold on
2. Keep on
3. Go on
4. Stay
I’ll put you …….. to the Sales Department.
1. over
2. off
3. through
4. in
Oh, dear. I think I’ve …….. the wrong number.
1. put
2. done
3. through
4. dialled
I’m…………. Miss Johnson’s in a meeting.
1. worried
2. afraid
3. concerned
4. frightened
No. This is the Finance Department. I’ll check the ……….. number.
1. extension
2. external
3. exterior
4. extraction
There are no public phones in here but there is a phone………. in Market Street.
1. room
2. operator
3. booth
4. switchboard
Would you like me to fix up an……….. for you?
1. application
2. appointment
3. arrangement
4. attendance
Don’t make jokes on the phone as you may be…………. .
1. misunderstood
2. misplaced
3. mistaken
4. misguided
You should always speak to customers ………….
1. slowly
2. politely
3. carefully
4. kindly