What is the most appropriate answer(s)?
Quiz
In the business arena
- Only men should stand for handshaking and all introductions.
- Only women should stand for handshaking and all introductions.
- It is not necessary for men or women to stand for handshaking or introduction.
- Both men and women should stand for handshaking and all introductions.
If an angry customer calls to complain, you should
- Put the person on hold as quickly as possible and blow off some steam in the restroom.
- Tell the caller that he has the wrong number and hang up in self-defense.
- Stay calm, listen to the caller's complaint, and quickly attempt to help or get help for him.
- Quickly put the caller in his place by yelling back. After all, no one has the right to talk to you that way.
If you have to introduce two people and you can’t remember one person’s name, you recover by saying
- “Do you know one another?”
- “I can’t remember your name. Will you introduce yourself?”
- Nothing and hoping they will introduce themselves.
- “It’s been one of those days. Please tell me your name again.”
- Nothing and doing nothing. After all, you don’t want to embarrass yourself or others.
When expressing thanks to someone who has given you a gift, you
- Send an e-mail because it is faster and more efficient.
- Send a handwritten note
- Pick up the phone and call within 72 hours.
- Consider a verbal thank you enough.
After a meeting with a client or vendor, you
- Tell her, “Don’t call us, we’ll call you.”
- Accompany her to the reception area or elevator.
- Give her a handshake and a big hug and tell her that you can’t wait to see her again.
When you are dining in a restaurant and you accidentally drop your fork on the floor, you
- Pick it up, wipe it off, and use it anyway.
- Pick it up, give it to the server, and ask him to bring you another one.
- Leave it on the floor and ask the server to bring you another one.
- Leave it on the floor and use your neighbor’s while he’s not looking.